Customer Service Team:
Sales:
Peter LaDouceur
Email: peter.ladouceur@moprocorp.com
Footwear Manager: Lisa Solan
Email: lisa.solan@moprocorp.com
Service: Gerald Davis
Email: gerald.davis@moprocorp.com
Billing, Insurance, Sales: Kathy Guokas
Email: kathy.guokas@moprocorp.com
Operations: Kevin Reap
Email: kevin.reap@moprocorp.com
Customer Service
Our business is to make your job easier and to provide quality care to your patients.
- Delivery: Central New York (Charges may apply)
- Evaluation of client for specialized products
- Evaluation of client's home for wheelchair accessibility
- Evaluation of client's workplace for wheelchair accessibility when requested
- No charge for the time and travel to secure proper documentation for patient
- Time and labor involved with trial fittings and product sampling
- Free Labor for warranty repair of defective products in the first year
- Monitoring use of product
- Billing of primary or secondary payer sources
- Rework of denied claims to get our customer’s money when due them
- Follow-up with physicians (progress and compliance)
- User compliance reports
- Product and technology training for physicians and therapists
- Cleaning and Infection control of all rental equipment
- Labor to build or assemble and test sophisticated mobility equipment
- Accepting assignment (accepting full payment at the “maximum allowable charge” rate)
- Free design of stairlifts and modular ramps
- Shoe inserts including heat molded and custom
- Custom Molded Shoes for severest foot problems
